Elegant Events By J&S
Service Terms and Conditions
Submission of any and all payments constitute acceptance of the following terms and conditions.
Late Payment Fees: If payment is not made by the due date, the Client shall pay a late payment fee in the amount of
15% of the past due payment. The event is subject to cancellation if the payment is not collected by the 6th day. At
this time, the entire event balance, plus applicable fees and charges, will become due immediately. If payment is not rendered and/or arrangements are not made by the 10th day, the event will be deemed cancelled, a charge of 15% of the remaining event balance will be charged, and payment will be due in full within 14 days. Legal action will be sought after that time.
Installment Adjustments: The Client understands that ELEGANT EVENTS BY J&S may agree to temporarily modify this agreement due to special circumstances. If any modifications are made to this installment agreement, they must be done in writing and are subject to additional fees and terms.
Service Terms and Conditions
Submission of any and all payments constitute acceptance of the following terms and conditions.
Interest Charges: Unless otherwise stated, interest shall accrue at the rate of 5% per month on any unpaid balance. This fee may be waived if installment plans are scheduled for 6 months or less.
Installment Payment Set Up Fee: Unless otherwise stated, a one-time installment fee of 2% of the event balance is due at the time the account is set up. This amount will be paid in addition to the contract price and interest charges, if applicable.
Late Payment Fees: If payment is not made by the due date as stipulated in the payment terms of this agreement, the Client shall pay an additional late payment fee in the amount of 15% of that past due amount. The event is subject to cancellation if the payment is not collected by the 6th day. At this time, the entire event balance, plus a 15% fee of the entire event balance, and any other applicable fees and charges, will become due immediately. Failure to remit payment in a timely manner may result in the full and total cancellation of the event without refund and without penalty to ELEGANT EVENTS BY J&S and its associates by day 10. Failure to remit payment or make arrangements by day 10 may result in legal action. The client agrees to pay for all charges/fees/time in connection with such legal action.
Installment Adjustments: The Client understands that ELEGANT EVENTS BY J&S may agree to temporarily modify this agreement due to special circumstances. If any modifications are made to this installment agreement, they must be done in writing and may be subject to additional fees and terms.
Service Terms and Conditions
1) Cash Or Credit Card Authorization For Damage Deposits
ELEGANT EVENTS BY J&S may require a cash or credit card authorization for all event rentals to cover any damages, stolen, or missing items. This includes the rentals of supplies, equipment, décor, linen, and any other item deemed a rental by ELEGANT EVENTS BY J&S. The amount of the deposit will vary depending on the value of the rentals. This damage deposit may apply whether or not consultants or staff of ELEGANT EVENTS BY J&S will be present during the duration of the event.
The damage deposit is due at least 30 days prior to services being rendered whether or not the rental services have been paid for in advance. ELEGANT EVENTS BY J&S is unable to guarantee the availability of any product, service, or equipment if the damage deposit is not received at least 30 days before the event. It is the client's responsibility to provide the required information to ELEGANT EVENTS BY J&S within the required deadline. If the damage deposit is not received prior to the event, the client will agree to forfeit all monies paid or to utilize the funds paid (less any cancelation fees) towards a different event to be held within 180 days of the contracted event date all upon the discretion of ELEGANT EVENTS BY J&S.
When items are returned to ELEGANT EVENTS BY J&S, the office manager will check the items in but is not responsible to check for missing or damaged items. This will be done by the warehouse manager upon sorting, laundering and counting.
If any damages are found, the client will be billed for any damages within 5 days of the conclusion of the event and the balance will be payable within 7 days of such billing.
If a cash deposit is paid, damages will be withdrawn from the deposit and the balance (if any) will be mailed to the client within 7 business days of such withdrawal. If damages are incurred in excess of the deposit paid, the client's balance will be due within 7 days of such billing.
If a credit card authorization is provided, a hold will be placed on the credit card in the amount of the required deposit for up to 7 days of the conclusion of the event. Upon billing, the credit card on file will be charged the full damage amount as per the billing. The balance (if any) will be released back to the credit card.
2) Delivery Charges
(a) Our delivery charges begin at $50.00. A $300 minimum order is required to make a Saturday delivery. The delivery fee is calculated based on the number of items, bulkiness, and delivery location. All vases, containers and packing materials must be returned with your order, or fees will be assessed. Items must be gathered, cleaned, and ready for loading following event. Delivery includes drop off on Friday or Saturday and pick-up on Monday. Same day pick-ups and pick-ups after 5 pm may incur additional fees. Items must be stored at the same location they were delivered, in a secure location until pick-up.
If items are not available or accessible upon pick-up, another day's rental fee will be charged against the damage deposit, and the customer must return the items, or schedule another pick-up time. If you, the renter, will not be available during pick-up, it is your responsibility to coordinate with the venue to ensure all items are gathered together in correct location. If customer has elected to not pay for setup charges, then you must provide all setup. If customer elected for no tear down (strike), then all items must be taken down by customer, replaced into the appropriate boxes and packaging. Tables and chairs must be broken down and stacked safely.
Round Trip Delivery: Delivery fees are assessed based on a two-trip basis (one to deliver and one to pick-up). If additional trips are required, you will automatically be billed and this payment may be withdrawn from your damage deposit. If your ceremony and reception are in two separate locations, additional delivery fees will apply. A responsible party (the client or another adult 18 years of age or older) must be present upon delivery to sign the delivery slip and accept the items suitable for use. Any services added at that time will be charged to your account.
Extended Load In/Out or Non-Standard Deliveries: Standard delivery fee includes drop off at the lowest level of the structure. Certain job sites require labor intensive load in/out (including elevators and stairs) and these logistical details must be arranged prior to your event. Please be sure to mention all these details to be sure we provide you with an accurate quote. Labor intensive deliveries range from an additional $50 - $200. Please be specific about the delivery details of your location prior to making the reservation. If ELEGANT EVENTS BY J&S discovers a special delivery situation upon arrival, the credit card or deposit on file will be charged automatically.
Return Pick-up: If items are not accessible upon pick-up, an additional day rental fee and additional trip fee will be charged, regardless of fault. It is not ELEGANT EVENTS BY J&S’s responsibility to ensure the items are ready for pick-up or to search for missing items. If items are not returned within three (3) days following the event, replacement fees will be assessed on top of the rental fees, no refunds, no exceptions. These fees may be withdrawn against the damage deposit. Any additional fees are due within 7 days of billing. Failure to pay such balance may result in legal action. The client agrees to pay all fees associated with such legal action.
(b) Set up fees include the setup or installation of the rented item and/or applying only the decorations that WE PROVIDE. Fees are based on total number of items, assembly time and decorating involvement. We do not install or decorate with items that were not provided by us within this contract. A separate contract and fees apply for the set-up of client items. The set-up fee does not include breakdown, cleanup or removal. A tear down service is available for an additional fee.
Client Set-up: If you opt to perform the set-up yourself, all rented items including accessories and small parts must be placed back into proper containers, and cleaned if necessary (example: candles, candle holders, petals, table crystals, china, charger plates, and vases). Please do not leave water in our vases and do not discard small rented items. All vases, containers, boxes, totes, and packing materials must be returned to avoid replacement fees. ELEGANT EVENTS BY J&S does not provide self-service on all rentals.
Pre-set table presentations are available for an additional charge. ELEGANT EVENTS BY J&S will preset your rolled silverware or a napkin with silverware. If you want for your napkin to be folded or presented a certain way, we have a nominal charge for that. The preset fee does not include plates or glasses. If you will want your plates & glasses pre-set, please inquire and we will calculate.
(c) If items are returned late, the customer will be charged for an additional day and this amount may be withdrawn from the damage deposit. If items are not returned within three days and customer is not able to be reached, replacement fees will be assessed and charged to the damage deposit. Failure to pay the outstanding balance may incur additional legal fees that the client must pay. Communication is important.
(d) Renter assumes full responsibility of item upon possession, and agrees to pay full replacement cost for lost or damaged items.
(e) Rental prices are subject to change without notice. Price quotes are valid for 5 days or the date included on the written quote. Orders with special pricing must be booked by the date specified. All rental prices are non-negotiable once a contract is signed. Corporate rates available for linens and chair covers. Florists and event planners receive corporate rate on all vases, candelabras, and arches.
(f) ELEGANT EVENTS BY J&S does not issue refunds for any reason, including inclement weather. Should bad weather or wind become an issue, ELEGANT EVENTS BY J&S reserves the right to refuse or release such items or offer a substitution of in-stock items to help facilitate and indoor function. The client assumes all risks and hardships involved with having an outdoor event. Please discuss “Plan B” with your coordinator. ELEGANT EVENTS BY J&S is not responsible for revising your event prior to your event, should inclement weather be ensuing. It is our desire that your event go as smoothly as possible. However, if you choose to chance the weather, the client assumes full responsibility for wind and weather damages. If ELEGANT EVENTS BY J&S arrives for a delivery and the weather is bad or impending, we will call you or a contact person to discuss options. Please always provide an additional contact name and number should you be unavailable the day of your event. If we do not receive direction within an adequate time frame, we will not deliver any items and no refunds nor considerations will be made. No exceptions.
(g) When rented items are returned after us, the office manager will check the items in but is not responsible to check for missing or damaged items. This will be done by our warehouse manager upon sorting, laundering and counting. If any damages are found, the client will be billed for any damages within 5 days of the conclusion of the event and the balance will be payable within 7 days of such billing.
(h) All order/service changes must be placed in writing via email to avoid any confusion. A detailed email will be submitted following any changes to your order by email or update will be made to the client webpage. Additional services require an appropriate deposit and will be charged to your credit card withdrawn from the cash deposit unless other terms are specified. Emails are considered legal and binding and do not require a signature to be valid. If changes are made the day of the event, a responsible party must sign for them upon delivery, pay with cash, or the credit card will be billed automatically. Substitutions are allowed with a 30 day notice. No substitutions are allowed within fourteen (14) days of the event. Items may be allowed based on availability. Once an event order has been confirmed, a fee will be assessed with any changes to the order. A fee may not be necessary for the addition of any supplies or items and will be discussed during order placement.
Some contracts will require the reservation and/or use of services by companies outside of ELEGANT EVENTS BY J&S. The Client(s) agree that ELEGANT EVENTS BY J&S is not responsible for any changes or increases in fees or availability of another company or service. The Client(s) agree that ELEGANT EVENTS BY J&S is not responsible for any dissatisfaction by such company. The Client(s) agree that ELEGANT EVENTS BY J&S may add their name to any reservations so they may be an authorized party on the contract. ELEGANT EVENTS BY J&S is not responsible for any changes made directly with the subcontractor. The client agrees to allow ELEGANT EVENTS BY J&S to sign contracts in their name and pay contracts on behalf of the client.
4) Photography Release
By signing this agreement, the client gives ELEGANT EVENTS BY J&S, SHERRAN’S SWEETS, and any person associated with the companies, permission to use the photos that we take at your event on our website and advertisements, materials, etc, with the understanding that the client will not profit from them in any way. The client also agrees to allow ELEGANT EVENTS BY J&S, SHERRAN’S SWEETS, and any person associated with the companies to use any and all photos acquired from the photographer, videographer, guests, clients, or any other images to use at our discretion.
5) Outside Decorators
If the client, family members and friends are opting to decorate using rentals provided by ELEGANT EVENTS BY J&S, or use their own decorator, such person(s) are also required to abide by our guidelines, but the client will be held responsible for damaged or missing items.
6) Cleaning/Preparation and
If, upon arrival, ELEGANT EVENTS BY J&S discovers that tables, chairs, containers, venue, or other items require cleaning before the event can properly setup, ELEGANT EVENTS BY J&S will charge the account for cleaning and preparing the necessary areas/items. Or, ELEGANT EVENTS BY J&S may have to simply drop off items and proceed to another event with no refunds being issued for paid set-up fees. ELEGANT EVENTS BY J&S will make a reasonable effort to contact the client or venue coordinator prior to leaving the items. If a responsible party is not available to sign for the delivery, the items will not be dropped off and the client agrees to forfeit all monies paid and agrees to hold ELEGANT EVENTS BY J&S and its associates from all harm for inconvenience or any other reason.
7) CANDELABRAS AND VASES: Unless otherwise specified, candles are not included with the rentals. Only drip-less or mechanical candles should be used on our candelabras and vases. If candelabras or vases are returned with wax residue, a $75 cleanup fee per candelabra or vase will be assessed. Unity candles are keepsake items and are not included with Unity Stand rentals.
8) CHAIR COVERS: ELEGANT EVENTS BY J&S is not responsible for damages resulting from improper use of chair covers. For Example: Chair covers can become crowded when too many chairs are placed around a table, and your guests will inadvertently step on each other’s chair covers or rip them when they get up.
Ensure Proper Fit - Please be sure of the style and size of the chair at your facility. Banquet chair covers do not fit folding chairs, and vice versa. It is important to find out at least 30 days in advance about your chair style, so that we may reserve them out of our stock accordingly. If ELEGANT EVENTS BY J&S discovers that the chair covers were used improperly, we will seek compensation on replacement of the damaged chair covers. This includes: rips, snags, stains, and seams ripping etc.
7) DAMAGED RENTALS:
(a) Wax Damage to Linens - If damage or stains occur which require extra cleaning, client will be notified and billed of such services within 5 days after the event. Such damages would include wax stains. This is the most common cause of damages to linens. All candles must be in a glass container or set on a mirror, candle stand, glass or protective cover to eliminate wax spills on the linen. No candles are to be placed directly on the linen without an appropriate holder. If burns occur, the item is considered damaged, and must be replaced. If there are any wax stains at all, even a small dot, the item will be considered damaged and will also need to be replaced at the client’s cost.
(b) Ink Damage to Linens – Most ink and marker stains will not come out, so please do not provide coloring books for children on tables that you have rented linens for. Butcher paper from the craft store is more appropriate as table coverings. You can still create a centerpiece for the children’s table to tie it in with your other guest tables. If there are any ink stains, even a small dot, the item will be considered damaged and will also need to be replaced at the client’s cost.
(c) Chocolate or Other Stains to Linens - For clients renting linens: ELEGANT EVENTS BY J&S offers a plastic table covering rental for $20 to be used under a chocolate fountain. This will prevent permanent damage to our linen and possible replacement fees to your account. However, excessive use may still inflict damage upon the linen and the client assumes responsibility for such damage. If the client refuses the covering, the client assumes full responsibility for the chocolate stains and the replacement fee starting at $40+ for each table linen affected.
(d) Glassware/Flatware/Dinnerware Rentals - Does not include: setup of the items on the tables, napkin folding, food handling, catering duties of any kind, including: table bussing, replacing glassware, dinnerware or flatware back into crates, beverage handling or setup of coffee urn or punch fountain. Caterer must monitor glassware/flatware usage and replenish the buffet/guest tables as needed. Damaged or missing items are to be paid by the clients.
(e) Condition – Condition of all rental items depends on the length of time the item(s) has been in use. Small discrepancies such as shoe marks on the bottom of a chair cover or water stains on glassware is normal and you will not be charged for rental items returned in good condition with minimal wear and tear.
8) CLEAN UP
(a) Clean-up Service – ELEGANT EVENTS BY J&S offers After Event Cleanup Services at a rate of $50/hr. The minimum number of hours required will depend greatly on the event type, guest count, and services provided. ELEGANT EVENTS BY J&S will do its best to provide an accurate quote for clean-up services. Client agrees to pay and be responsible for reasonable costs that may be incurred during the cleanup in addition to the quoted price. The additional fees will be disclosed prior to service and payment must be rendered prior to additional work being completed.
(b) Self Clean-up – All items must be free of debris and liquids before returning. Catering items such as fountains, urns, chafing dishes or other must be thoroughly hand washed and dried before repacking and returning. Please discuss these services with your food provider. If the items are left in a full/dirty state, ELEGANT EVENTS BY J&S will charge a fee of $2 per small item (plates/utensils) and $15 per large item (chafing dishes). Deep cleaning of catering items is performed by ELEGANT EVENTS BY J&S using professional means and the items are not to be dismantled by the client or the client’s vendors. Any additional cleaning fees will be withdrawn against the damage deposit.
11) MISUSE OF ITEMS: Upon pickup or delivery, if ELEGANT EVENTS BY J&S perceives that misuse will occur, the items WILL NOT be left and no refunds will be issued. The client further agrees to hold ELEGANT EVENTS BY J&S harmless against all claims. No exceptions.
BOTH THE PARTIES FURTHER AGREE FOR THE FOLLOWING TERMS:
1. The Client may prepay the contract value (event balance) in full or in part at any time without premium or penalty. All prepayments shall first be applied to outstanding late fees, then to accrued interest, then to any other applicable fees, and thereafter to the outstanding balance.
2. Due to the nature of this business, all monies paid to ELEGANT EVENTS BY J&S is non -refundable for any reason. In the event of a cancellation all payments made to date are non-refundable and all outstanding payments, up to the full remaining event balance, will be due immediately. Failure to remit payment by requested date may result in legal action. The client agrees to pay all fees/costs/time incurred for such legal action no matter the outcome of the case.
3. The Client agrees that all payments will be made via cash (up to $2,000), credit or debit card (4% fee applies), or via PayPal. The Client agrees and understands that checks of any kind are not accepted under any circumstances. ELEGANT EVENTS BY J&S accepts payments via PayPal using the following email address: [email protected]
4. The Client agrees to retain their emailed receipts as proof of payment.
5. This Agreement is made under, and will be construed according to the laws of the States of Florida and Georgia without reference to the choice of law principles thereof and each of the parties’ consents to the jurisdiction of such courts in which any legal action is sought.
Below is an outline of fees assessed by Elegant Events By J&S for events and services provided. When booking an event with Elegant Events By J&S, the client agrees to pay their consultant with ELEGANT EVENTS BY J&S according to the chart below of the event total (referred to as "budget") after all fees, services, and taxes are applied. These fees are to be paid in addition to any services or products provided in any custom package or quote.
Event Planning - 15% of Budget
Wedding Planning - 15% of Budget
*Rental Products and Some A La Carte Services - 0% of Budget
*These fees are an estimate of charges and do not include any applicable service fees, delivery, set up, and recovery as well as any other applicable fees.